Have you ever said the wrong thing at the wrong time and place? What did it cost you? Have you ever regretted what you said once you faced the consequences of your words? What did you have to do to make amends? How did saying the wrong thing affect your relationships?
We could avoid many problems in life if only we were more tactful. Being tactful involves not only what we say, but how and when we say it. To understand the importance of being tactful, let us examine tactfulness in detail first.